As the COVID-19 situation continues to develop, it’s business as usual for YOU ARE THE PINEAPPLE customers. 


Our Couriers are currently experiencing some delays, due to the effects of the Coronavirus. We’re still picking and packing all orders as normal, they may just take a little more time to get to you than usual.

Couriers are experiencing some slight delays with both national and international orders due to current travel restrictions. You can stay up to date on the delivery of your order by checking your tracking link (found in your shipping confirmation email), which will update regularly.

We'd also recommend checking with your local courier for any delays expected to your area. We will keep you updated on the status of your order via email so you know when to expect delivery.


We have increased hygiene practices in our shipping facilities. We’re closely monitoring health advice from the relevant authorities to make sure our teams are staying safe.

We will keep this page updated with any new information as it comes in. As always, our customer service team is here to answer any other questions you may have.